This third summary report presents qualitative findings from 20 interviews held with GPs and managers from 20 GP practices between 15 June and 2 July 2020.
Overview of findings
We found that practices are still coping well. However, despite giving high coping scores (8-9 out of 10), many of them commented on an increase in fatigue.
Challenges faced in the last period included: rising demand; restarting services; prescribing remotely; managing long-term conditions remotely; delays in secondary referrals; managing patient expectations; mental load on staff; and the shielding list.
New challenges identified in this period are: restarting services; continuation of pre-COVID-19 plans; online triage consultations; planning for winter; support from secondary care; drug manufacture and supply problems; test and trace and infection control.
Citing this report
This report should be cited as:
Murphy, M. Turner, A. Denholm, R. Scott, L. Scott, A. Macleod, J. Salisbury, C. Horwood, J. RAPCI Project Summary Report 3, 10 July 2020. Centre for Academic Primary Care (CAPC), University of Bristol. Available from
Download the full report
Rapid COVID-19 intelligence to improve primary care response: Summary report 3