Online consultations can disadvantage some patients and create more work for GP practices

Online GP consultations have unintended consequences that may put some patients at a disadvantage and create additional work for GP practice staff, a National Institute for Health Research (NIHR)-funded study at the University of Bristol has shown. The DECODE study, published in the British Journal of General Practice, examined the use of online consultations in primary care to improve how they will be used in the future.

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