19 July 2023
Designing services with people who have experienced trauma can help make them more welcoming, accessible and supportive for those who might otherwise struggle to access healthcare, according to new research published in Health Expectations. The article illustrates how collaborative approaches to improving healthcare can be tailored to take account of people’s experiences of trauma. This work builds on learning from Bridging Gaps, a collaborative project between NIHR ARC West and the Centre for Academic Primary Care at the University of Bristol.
Bridging Gaps is a group of women who have experienced complex trauma, for example, experience of addiction, homelessness, mental health problems, sexual exploitation, domestic and sexual violence, and poverty. They are improving access to primary care using co-production and trauma-informed principles, working alongside GPs, researchers and staff from Bristol charity One25.
Co-production is when researchers, practitioners and members of the public collaborate in a joint venture, where everyone is involved in decisions from the beginning. The recently published article illustrates how co-production approaches can be tailored to support people who have experienced trauma.
Bridging Gaps’ key learning points about co-production with people who have experienced trauma are:
Some people have a voice within health systems because of their qualifications or professional role. However, lived experience members may be part of a project because of the trauma and difficulties they have experienced. It’s important that people don’t feel they have to ‘validate’ being part of a project by sharing their experiences. As one Bridging Gaps member says: “You don’t have to wear your trauma as a badge, to say ‘I should be here’.”
If you are working with people with lived experience, think carefully before asking people to share their experiences. For people who’ve experienced trauma, this has the potential to be triggering and upsetting.
The Bridging Gaps team found that it was important to move away from sharing lived experiences, giving people full control to choose how, what and when to share, and whether they wish to share their expertise or experiences. An individual’s lived experience qualifies and enriches their opinion as a valued voice in developing services. That is valid, valuable and enough.
Those who need healthcare the most often have the worst access to it. Bridging Gaps started by using what was already known to improve access to primary care services for those who need it most, rather than collecting more research data about this. The priority was to make changes to services to improve access. There can be a huge sense of empowerment that comes from seeing tangible change from combined efforts.
It takes time and skills to build trusting relationships, particularly when people have been previously let down by services. Research teams need to understand historical distrust, acknowledge harm where it has happened, and where systems have failed.
Building connections with trusted community groups and organisations is crucial, alongside making sure that they are given sufficient resources to support working together. Researchers don’t have all the necessary skills or appropriate training, for example in safeguarding, or supporting someone who might be experiencing the effects of addiction or trauma. So it’s important to invest in appropriate collaborations, so that together you all have what is needed to support the group.
Using your lived experience to change services can be highly rewarding, but it can also involve some vulnerability and stepping out of comfort zones. While professionals should recognise and anticipate potential risks to participants’ psychological safety, care should be taken not to be so risk averse it restricts an individual’s opportunity to grow. Decisions about opportunities should be personalised, involve the individual and their expertise in how they manage their own risks alongside professional expertise.
The team share further learnings in a recommendations table toward the end of the article in Table 9.
Dr Helen McGeown, one of the authors of the article and Honorary GP Consultant at the Centre for Academic Primary Care, University of Bristol, said:
“Relationships are at the heart of these co-production processes. It’s only by ongoing, long-term relationships with all partners that we hope to achieve delivery of care that is meaningfully ‘trauma-informed’. We call for adequate funding for the delivery of trauma-informed care and highlight the need for longevity of funding.”
Further details about the Bridging Gaps project are available on the project page. Watch out for a new website from the team in the next few months where they will be sharing more resources.
Bridging Gaps is funded through the NIHR School for Primary Care Research, Q Exchange by the Health Foundation and NHS England and NHS Improvement; and the NIHR Research Capability Funding through the NHS Bristol, North Somerset and South Gloucestershire CCG. It has also been funded by the Co-Production Collective (formerly UCL Centre for Co-production in Health Research) as part of the 2019/20 Phase 2 Pilot Projects.