Factors to consider when engaging with public contributors

A meeting in person or through a computer platform where many attendees are academics, doctors or professors may intimidate some public contributors. This might make them reticent about airing their views, particularly when unprepared.

Let them know beforehand that they may be asked to introduce themselves and outline any topics they may be asked to consider or discuss. Ensure that they have an opportunity to ask questions or give their thoughts. A debrief after meetings may help ensure they have understood the issues and address any concerns. It’s also a chance to answer questions or issues arising from the meeting.

If a public contributor is unfamiliar with using Zoom or Teams, take time in advance to explain some of the features such as raising a hand or switching off video and audio. Avoid jargon and acronyms where possible. Most people involved haven’t got a research background and so it’s important to communicate in accessible language.

As noted above, people from under-served groups experience barriers to being involved in research. Please consider these and make reasonable adjustments.

Public contributors should be paid for their time in line with local or national guidance, which is one way of recognising their contribution (skills, knowledge and time) and helps them feel valued. Whilst not everyone may accept remuneration, it is often still important to offer the opportunity. It can help address perceived power imbalances and barriers to participation. Let them know how payment will be made and provide any forms they need to complete for this to happen.